POV: You’re One of Our Clients

Welcome to the exclusive behind-the-scenes tour of what it's truly like to be our client!

Come along as we unveil the secrets that make our partnership shine and why joining our team is an experience unlike any other. From the moment you step behind our lens, you'll be greeted with unmatched dedication, personalized solutions, and a team that becomes an extension of your own. So, get ready to discover the extraordinary journey of being our client, where your success becomes our obsession, and collaboration knows no bounds.

Let’s go!

Our client journeys have started in all different corners of the internet. Some of you have known Terrah, our founder, since TJ Creative Agency was just a shiny dream. Some of you have found us through Audrey, our TikTok Queen! Others have stumbled upon our socials or landed here in our blog… and we’re so grateful to know each and every one of you! 

On various different media, we’ve opened this conversation before because it is SO important to us to be transparent through our various processes, not only to create our community but also to ensure that our clients know exactly what they’re joining here at TJ. 

So, on that note, let’s start with the basics! 

Discovery Call

Upon contacting our team or inquiring through our client form, you will be in touch with Meghan, our Operations Manager and essentially the “Wizard of Oz.” 

With Meghan, we discuss the ins and outs of what exactly YOUR business needs, and how WE can make that happen. For this call, it is important to come ready with your goals, your ambitions and your dreams. 

We do know, however, that many of you are still in the early stages of your social media marketing development, and sometimes it’s not that easy to have a defined idea of what your socials will mean for your business. For this reason, we spend careful time helping you unpack what your social presence means. 

Are you looking for more clients? Are you looking for brand deals? Do you simply want an online storefront? Is it D, “all of the above?” 

One of the most important facts of our discovery call is just that, discovery.

Package Choice

Through collaborative conversation, our team develops a specific package and strategy, piggy backing off of one of our various social media package offerings. 

By evaluating your needs and goals, we are able to use our own experience and intel to develop a pronged approach to help you launch your online brands! For some, this means a curated TikTok plan with community engagement and reach extension. For others, it is a full fledged online campaign to find influencers through local hashtags, niche targeting and overall brand awareness. 

We spend time creating and crafting a proposal, and pending your review and approval, we are ready to kick things off.

Onboarding

Before our onboarding stage, you will receive a handful of questionnaires from us. We have received FABULOUS feedback on this step. Life is like a box of chocolates, but social media is like an onion (we hope you like onions..)

There are LAYERS to this, people! 

With our questionnaire forms, we essentially guide you through the various stages of brand development, while transporting you back to the beginning, and urging you to remember why you started. 

Another one of the most important pieces of social media marketing are your content pillars. In our onboarding stage, it is crucial that we work with you to reveal your target audience, your brand message, and your “niche.”

Now the word “niche” feels isolating, but we’re here to tell you it’s not! You can have one or one hundred…the way we view a niche is simply as an umbrella.

For example, your niche may be pop culture. How does your audience like to receive pop culture news? Can you talk about Scandoval without educating your audience on the original Housewives of Beverly Hills? What is Bravo anyways? 

Like an onion, a niche is layered. It’s important for us as an agency to understand exactly WHO you’re doing it for, WHERE you’re posting, WHEN you’re interacting, WHAT feelings you’re invoking, and HOW you plan to do so. 

This is your secret sauce, the potion we keep going back for!

Your First Few Weeks as Our Client

Once you have been successfully onboarded with us, we start things off with a personalized grid and a strategy call. At this point we have established your messaging, tone of voice, and aesthetics…now we get to have some fun!

You are matched with one or two of our content creators who work to put together a schematic of what two weeks of your socials will look like. This includes breaking down each post, story, caption and hashtags, for you to clearly see what is posted and when. 

This is all uploaded to Later, where you can follow your personalized link to click into each individual post, review and edit as needed, before they are scheduled to post. 

You are in as much or as little contact with your creators, though we prefer healthy over communication… and can have as much of a say in this process as you see fit. 

We urge our clients to be familiar with our process and strategies so when your analytics call rolls around you are ready with questions, feedback and hopeful excitement for the next round of posts!

Results

Now for the part everyone is here for… how quickly will this work for my business? A common misconception that we debunked in our Myth Buster blog post, is that overnight success is imminent. 

Our working relationships involve hours of research, days of effort and long nights of creation. Rome was not built in a day, and neither were your favorite social media empires. As a small team (with a big heart) we pride ourselves on our level of personalization that goes into each and every post, story, and client relationship. 

Say it with us…social media is not one size fits all!

But if you were wondering, here is a quick breakdown of some of our most recent wins:

Product/Service Based TikTok Client:

-Video views: 220k (+15.2%)

-Profile views: 1,825 (+94.56%)

-Likes: 6,305 (+295.05%)

-Comments: 97 (+592.86%)

-Shares: 281 (+170.19%)

Service Based Instagram Client:

-Accounts reached: 15.8k (+429%)

-Accounts engaged: 306 (+68.1%)

-Total followers: 5,138 (+4.7%)

Service Based Instagram Client:

-Profile activity: 26,624

-Profile visits: 24,480 (+33.1%)

-External link taps: 2,101 (+5.2%)

-Email button taps: 15 (+66.6%)

-Call button taps: 28 (16.6%)

Ready to take this POV to the next level? Fill out our client form to get started!

XO, TJ Team